What do you do if your Nokia mobile charger conks out? Buy a new charger. I agree, this is not a great advice.

Okay. I will put it this way. What if your phone is still under warranty and the charger conks out? Again, buy a new charger. Are you not entitled for replacement because the warranty has not expired, you may ask. Definitely, yes. But be ready to live without a charger for at least ten days.

I can hear you asking, “Ten days? How will I charge the phone?” That’s your headache. What else can you do? Buy a new charger.

Before you hit me, let me tell you this is not a joke. I gave my charger for servicing over 12 days ago and I am still waiting for the replacement.

I went to the service centre with the phone and the charger. The guy checked them and said the charger had gone phut and had to be replaced. Was the phone under warranty, he asked. I said yes and gave him the bill. “You will get a replacement,” he said and asked me to sign on the Service Job Sheet. Now came the bombshell — “Come after ten days.”

Ten days? Why? “Because the replacement has to come from New Delhi,” he said. New Delhi? “Don’t you have chargers here,” I asked. (The centre has a showroom in the premises.) “Yes. But all replacements have to come from New Delhi,” he said.

What do I do for the “at least” ten days? “You can buy one at our showroom,” he helpfully said. “Why should I buy? The phone’s warranty has not expired,” I asked. “Then you would have to wait for ten days,” he said. He also refused to provide a spare charger.

“Can you get it a little early,” I asked. “It is possible. If we get it early, we will inform you,” he said. “Where?” I asked. “In your mobile,” he said.

I asked him how he was going to inform me in my mobile if I can’t charge it. “Ok. Give me an alternative number.” I gave him the number. That’s the last I have heard about my poor charger. (Today is the 21st day).

The phone I have is the high-end E71 that costs almost Rs 20,000. Those who use this model are mostly executives who have to check their mails often. I wonder what they will do if Nokia is going to take ten days to replace a charger.

Yes. I still manage to charge my mobile. I have a Nokia Bluetooth headset and I use its charger. The output is quite low and Iam glad it doesn’t take ten days to charge.

Update: I finally got the charger after 24days